Let's stop talking about it. Let's count.

One business day, usually within a few hours. Messages received outside business hours (Eastern Time, Monday–Friday) get a response by the start of the next business day. If your inquiry is urgent, for instance you're evaluating Kitchen Counts ahead of a board meeting next week, flag it in the message and we'll prioritise.

30 minutes, by video or on-site depending on your location. We walk through Kitchen Counts with your numbers and your operation, not a slide deck. You'll see a sample Thursday Report, run the calculator on your actual spend, and discuss which tier fits. No pressure to commit: most operators book a second call before signing, and we don't push for same-day decisions.

No. The walkthrough call is to confirm fit, not to close a sale. Some operators sign right away, others six to twelve months later when they're ready, and some don't move forward at all, which is completely fine. We'd rather have an honest first conversation than a forced one.

Yes. A standard mutual NDA is available on request; let us know in the contact form and we'll send it over before the call. Most operators don't need it for the initial walkthrough (no operator-specific data exchanged), but for follow-up calls where you're sharing par sheets, vendor invoices, or P&L detail, the NDA is standard.

Right now our focus is Canadian operators, because the one-month on-site implementation is easiest to deliver close to home. But we're not Canada-only. US and international operators are welcome, especially wherever food service is still run in-house. Reach out and we'll talk through whether the engagement model fits today.

Yes. We’re building association partnerships across care, nutrition, and hospitality — AdvantAge Ontario, the Canadian Society of Nutrition Management, the Ontario Retirement Communities Association, the Ontario Long Term Care Clinicians, the Ontario Long Term Care Association, Restaurants Canada, and the Club Management Association of Canada — for member benefit programs, joint research, and conference engagements, launching through 2026. Reach out via the Partnerships route on the form and we'll route to the right person.

We respond to all press inquiries: case studies in development, industry trends, and opinion contributions on contract foodservice versus in-house operations. We don't have a press kit page yet; everything's handled directly through the contact form for now. Flag press inquiries in the form and they get priority routing.